► Brandt International is the award-winning leading business process outsourcing (BPO) firm in Malaysia, servicing clients in the Asia Pacific region.
Our capabilities range from Business and Customer Experience (CX) consulting to customer management, targeted training interventions and human resources managed services.
► We are investing in artificial intelligence and robotics as our next phase to power our digital transformation.
Virtual AI workforce will pave the way for Brandt to have faster processing throughputs, with accuracy and consistency, allowing our clients to achieve high customer satisfaction and operational efficiencies.
► We consistently grew at a CAGR of 22% for the past decade, despite the 2008 Great Recession, the 2014 oil price crisis, and the 2020 Covid-19 pandemic.
We had increased our headcount by 200 in 2020 due to rising demand, with plans to hire another 100 staff by the end of the year.
► Our clients include household names like, Shopee, Maxis, Petronas, Grab, Facebook, Google, Public Bank, SP Setia, and Khazanah.
Many of them are repeat clients pleased with our excellent service – in fact, our oldest client has engaged us for over a decade. We are also supported by MATRADE & MDEC, for opportunities to enhance our capabilities, networking and participation in Trade Missions in key markets globally.
► Our long-term service contracts guarantee us income up to 2-3 years in advance on average, enabling us to create highly accurate financial forecasts.
We expect to grow at a CAGR of 25% for the next 5 years, culminating in RM132 million in annual revenue in 2025. 60-80% of these projected 5 years revenue has already been secured, making it much more likely that we will be able to pay shareholders their expected returns or even exceed them.
► Demand for our services is only set to grow, with the BPO market projected to grow at a CAGR of 8% from 2020-2027.
78% of business executives view their outsourcing partners favorably, with 30% planning to outsource even more processes in the future, driven by immediate business needs.
► We are taking advantage of the headwinds faced by some of our biggest competitors.
BPO firms in China are suffering from the US-China trade war, while centers in India and the Philippines are unable to operate at full capacity due to the Covid-19 pandemic. In contrast, Malaysia is an attractive business location with competitive costs, good infrastructure, and a skilled, digitally-savvy workforce.
► Our growth will be supported by,
1) an asset-light, highly scalable business model, 2) diversified service offerings which serve to broaden our appeal, and 3) an accomplished management team of business veterans led by Founder & CEO Dato’ Munirah Looi, a top nominee for the 2018 EY Malaysian Entrepreneur of the Year Award.